Retuns & Refund Policy

Returns & Refunds

At Fleekroots LLC, every product is handcrafted, made to order, or personalized with care. Because of the nature of our products, we do not accept returns, exchanges, or offer refunds for reasons including, but not limited to:

• Change of mind
• Ordering the wrong item
• Ordering the wrong scent 
• Incorrect personalization submitted by the customer
• Buyer's remorse

Please review your order carefully before completing your purchase.

Incorrect Orders

If you receive an item that is different from wht you ordered due to an error on our part, please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the item you received
• Photos of the packaging (if applicable)

Once we verfy the error, we'll send the correct item at no additional cost to you.

Damaged During Shipping

We carefully package every order to help ensure it arrives safely.

If your package arrives damaged, please contact us immediately upon delivery with photos of the damaged item(s), packaging, and shipping label. You must also file a claim with the shipping carrier, as damage occurring during transit is the responsibility of the courier.

We're happy to assist you with the claims process if needed.

Order Cancellations

Orders may only be cancelld before production begins.

Once production has started or an order has shipped, it cannot be cancelled.

Questions?

If you have questions before placing an order, we're always happy to help. Please contact us before purchasing so we can ensure you order exactly what you're looking for.